Do not open the case. Opening the case or tampering with the seals will void the factory warranty and may result in water damage to the internal components. Avoid abrasive materials or chemicals that could damage the exterior. Never use high-pressure water jets or submerge the radio in water for extended periods, even though it is water-proof. After exposure to water, dry the radio with a soft cloth to prevent moisture from accumulating around the speaker, microphone, and charging ports. Store your radio in a dry place to avoid prolonged exposure to moisture. Do not leave the radio in direct sunlight, inside hot vehicles, or in freezing conditions for extended periods. Inspect the external seals, like those on charging ports or accessory jacks, for signs of wear or damage. Ensure the charging port is dry and free of debris before connecting to a charger. Please refer to DRAKÜL ARMAMENTS General Care Instructions.

You have 30 days from the date of purchase to request a return. To start a return, please contact us at services@drakularmaments.com with your order number and reason for return. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days. Original shipping costs are non-refundable. To exchange an item, please contact us within 30 days of your purchase. We’ll guide you through the exchange process. Products with signs of use, are not eligible for return. If your order arrives damaged or defective, let us know within 7 days of receipt, we’ll send a replacement at no additional cost. For nondefective returns, the customer is responsible for the return shipping costs. In cases where we’ve made an error or the item arrived damaged, we’ll cover the return shipping costs. Please refer to DRAKÜL ARMAMENTS General Return Policy.